Return & Refund Policy

Eligibility for Returns

• Products must be unused and in original condition
• Original packaging and invoice required
• Customized / energized gemstones are non-returnable
• Damaged or incorrect items are eligible for replacement

Return Window

Returns must be requested within 10 days of delivery.

Refund Processing Time

Refunds are processed within 7–10 business days after inspection.

Non-Refundable Items

• Used or damaged items (not due to shipping)
• Customized or energized gemstones
• Late return requests

Return Request

Email us at support@pjteeragems.com with your Order ID and issue details.